VEHICLE REPAIRS

CARRIED OUT TO THE MANUFACTURERS STANDARD

1800 49 17 17

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Certified Technicians

We will put you in touch with a team of skilled technicians. Each technician is thoroughly trained and certified to handle repairs on all makes and models. Utilising the latest technology and equipment, these experts can accurately diagnose and repair any issues with your vehicle. Their extensive knowledge and precision ensure that all repairs are performed to the highest standards

Genuine Parts

To maintain the integrity and performance of your vehicle, they use only genuine parts for all repairs. These parts are designed to fit and function exactly as the original components did, providing you with the same quality and reliability you expect from your vehicle. Using genuine parts ensures a perfect fit and helps preserve the value and safety of your car.

Quality Assurance

Every repair job through Motor Accident Services network undergoes rigorous quality checks. The comprehensive quality assurance process includes detailed inspections and tests to verify that all repairs meet manufacturer standards. This meticulous attention to detail ensures that your vehicle is restored to its original condition, both aesthetically and functionally.

Motor Accident Services

A DIVISION OF THE QLD LAW GROUP PTY LTD – ABN 58 656 673 166

When your motor vehicle has been damaged your life is severely disrupted.

Small tasks become a drama; taking the kids to school, going to work, shopping…. it’s hard work without a motor vehicle!

You need two things quickly;

  • your motor vehicle repaired; and
  • a replacement motor vehicle to use till yours is repaired.

Your circumstances are unique and it’s best to discuss what happened rather then read some generic information that doesn’t answer your questions to get you the help you need.

We are here to give you some information at no direct cost to you so click to speak to a real person now. Call 1800 49 17 17

SCENE OF THE ACCIDENT

QUICK TIPS ON DEALING WITH AN ACCIDENT

STAY CALM

DON’T ADMIT FAULT

KEEP EVERYONE SAFE & AWAY FROM TRAFFIC

DON’T AGREE NOT TO REPORT

TAKE PHOTOS & NOTES

DON’T MOVE SERIOUSLY INJURED PEOPLE UNLESS THEY ARE IN DANGER & CALL 000

EXCHANGE ESSENTIAL INFORMATION

CALL 131 444 & REPORT THE ACCIDENT TO THE POLICE

GET WITNESS CONTACT INFO
CONTACT THE QLD LAW GROUP AND INSURANCE COMPANY
GET WITNESS CONTACT INFO
CONTACT THE QLD LAW GROUP AND INSURANCE COMPANY

BEEN IN A MOTOR VEHICLE ACCIDENT?

1800 49 17 17

MOTOR VEHICLE ACCIDENT GUIDE

If you are involved in a motor vehicle accident, there are some basic things you need to know

If you are involved in a motor vehicle accident, then remember Motor Accident Services is here to help. Call us if you need us, there’s no fee payable by you for our help. Call 1800 49 17 17

The initial reaction for anyone involved in a motor vehicle accident is shock. An accident is as unexpected as it is frightening.

If you are ever involved in a motor vehicle accident as a driver and passenger or even as a witness you need to try to be calm and take control of what’s happening around you.

First if anyone has been injured or there is a hazard like a fire or oil spill call 000 immediately and ask that the relevant First Responders (police, ambulance and fire brigade) be sent to the scene. You will need to give clear directions to the accident site.

Next make sure everyone is safe; the injured are cared for and comforted as best they can be and no one is at risk of further injury by being trapped inside a motor vehicle.

Once the people are safe make the accident scene safe.

If motor vehicles can be moved then get them to the side of the road with the hazard lights on and mindful of any traffic remove any debris off the road.

If a motor vehicle can’t be moved then if possible park a motor vehicle in front and behind the accident scene with their hazard lights on and people waving traffic down. In this case you should probably call the police on 131 444.

You will also need to call a tow truck company to remove the vehicle from the accident scene. Remember unless there is a direction from the police a tow truck company may only tow a motor vehicle with the driver’s signed tow authority. If tow trucks arrive unannounced at the accident scene you are not obliged to use them.

You need to do three important things.

1. Get the details of all other persons involved in the accident including:

  • Full Name
  • Address (Personal & Email)
  • Phone Numbers
  • Driver’s License Number
  • The Insurance Details (insurer’s name and if possible policy number)

2. Get the details of any witnesses including:

  • Full Name
  • Address (Personal & Email)
  • Phone Numbers

3. Take photos of the:

  • Other drivers’ drivers licences
  • Damage to all motor vehicles
  • Accident scene (from as many different angles as you can)

You can gather this information either by making paper notes or notes on your phone (written or recorded) but make sure you keep the information safe and if possible email it to yourself as a further backup and to make it easy to use information later if needed.

You may need to make two reports:

  • The Police
  • Your Insurer

Never agree not to report. That may help the other driver avoid their responsibilities even police prosecution but it can only be a bad thing for you for many reasons so always report.

The Police

An accident can be reported verbally to the police by calling 000 if urgent or 131444. You can also report an accident to the police online at www.forms.police.qld.gov.au if no one is injured in the accident.

You should call the police if:

  • Someone is injured or dead
  • There is a hazard on the road like an oil spill
  • Public infrastructure like a bridge has been damaged
  • A driver won’t give their ID
  • There is a suspected involvement of drugs alcohol or crime in the accident
  • A motor vehicle needs to be towed from the accident scene
  • Damage to a motor vehicle or property is thought to be $2500 or more.

The Insurer

If you have insurance trying call your insurer from the accident scene so they can guide you through their preferred process.

Even if no one is hurt or the damage seems minor contact your insurer just in case the other party makes a claim later.

Some of the major insurers contact details are:

NameContact Number
13001300 467 872
1cover1300 885 996
AAMI13 22 44
Allianz13 10 13
Bingle1300 735 640
Budget Direct1300 139 591
Coles1300 265 374
GIO13 14 46
NRMA131 123
QBE1800 068 985
RACQ13 7202
RACV13 19 03
Real13 19 48
Shannons13 46 46
Suncorp13 25 24
Swann1300 657 318
TIO131 TIO
Vero1300 888 073
Woolworths1300 10 1234
Youi1300 253 403
Zurich1800 019 774

Allianz, QBE, RACQ and Suncorp are also CTP Insurers in Queensland.

If you don’t know who the CTP insurer is of your vehicle you need to look on your registration confirmation.

How you get your motor vehicle repaired will depend on whether you have comprehensive insurance or not.

If you have insurance whether the accident was your fault or someone else’s contact your insurer. Your insurer will tell you the process to be followed and will arrange to have your motor vehicle fixed (or replaced if too badly damaged).

If you have no insurance and the accident was your fault you will need to pay for your own repairs.

If the accident wasn’t your fault you can have the responsible driver (or their insurer) pay the repair costs.

You will need to get a quote from a reputable repairer of what it will cost to fix your motor vehicle. If the repairer believes the repair cost will exceed the worth of the motor vehicle then this is known as a write-off and you can only recover the worth of the motor vehicle.

Once you have the quote you will need to send that to the responsible driver and demand they pay you within 14 days.

If you don’t get paid you will need to contact QCAT to start legal action or if you can prefer call the QLD Law Group on 1300QLDLAW for advice or email info@qldlawgroup.com.au. If you retain the QLD Law Group to act for you may incur legal fees and you should discuss the fees with the QLD Law Group before you authorise them to act for you.

Hopefully you will never need this guide but if you do we hope it helps.

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